Every brand that exists has its own USP. What do you think is Maruti Suzuki's USP?
I came across this blog post & here is this author's point of view -
http://automobilindia.blogspot.com/2008/02/what-is-maruti-suzukis-usp.html
Honda is playing the environment card,Toyota reliability and Skoda
luxury[yes that's the tag they are using in India,along with build
quality] but what is one term you could associate Maruti Suzuki cars
with.Cheap perhaps but competition is fast catching up with the company
and soon we will have cheaper cars than even the Maruti
800[Bajaj-Renault,Hyundai,Tata motors].The legendary customer service
from Maruti is also taking a hit as indicated by recent surveys.
With
rising income levels the cheap cars tag will not really be such an
important one,besides when the competition would provide cars for the
mainstream market there is a very big risk that consumers would shift
over to the more fashionable manufacturers than sticking with Maruti
Suzuki ,even if the competition and Maruti Suzuki cars are from
different segments.God help Maruti if the competition produce cars of
the same segment at about the same price of cars from Maruti and trust
me this may no longer be impossible .The other manufacturers are
improving their service network and increasing the number of
dealerships throughout the country to a very acceptable number that
this too should not be a very big problem.
Most importantly many
from the next generation aren't particularly looking forward for a
Maruti car with the same interest as for some of the other
manufacturers.The most common complaint against Maruti cars is that
Build quality has not reached the level of these Manufacturers
Maruti
only have to look at the US markets where the American manufacturers
were the dominant force but within no time has the competition caught
up and infact even overtaken them. Hopefully Maruti gets the message
soon and pulls up its socks. For starters it needs a good PR campaign.