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P S Anand

Joining Date: Sep 24, 2012

  • Reviews (1)
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Reviews by P S Anand (1)

Volkswagen Polo User Reviews

Reviewed on Sep 24, 2012

Rated 4.0/5

The car is fabulous. I have done 50,000 kms on it. But after sales service is a big issue. The service providing companies are not able to do justice to the world class standards of this car. With weak consumer laws in India, the parent company and the service providers get away with a lot of things at the cost of the car owners. Volkswagen does not have a proper consumer redressal mechanism. All complaints to their customer care contacts are referred to the dealer. There is not a single phone number or contact to deal directly with Volkswagen on their website. The toll free numbers are a joke. Another big issue I have with Volkswagen are their criminal labor charges and cost of spares. I would rate these as EXORBITANT. But someone like me who has been a hatchback and small car wallah for the last 30 years I have found that the same spares sold by Volkswagen are also available in local spare market shops. Will definitely get rid of the car once the 4 year extended warranty lapses. I have also been duped into BUMPER TO BUMPER insurance by my dealer only to find myself paying through my nose when my font wind-shield cracked.

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